Questions about the nuts and bolts
+ How do you accept payment?
I typically invoice through PayPal, and send invoices digitally via Freshbooks. I can also accept personal check for certain projects.
+ What are your payment terms? When will I be billed?
For design projects, your proposal and Client Service Agreement will discuss the payment terms and I’ll let you know when you’ll be invoiced. Typically, design projects priced at $350 and under are billed in full, and amounts above this are billed in two increments, with a 50% deposit due at the time of contract signing. For design projects, you will need to submit your deposit in order to hold your place on my design calendar. For consults and tutorials, I invoice once we schedule an official meeting time, and request that you submit payment before we meet.
Questions about Blog, Website, and Media Kit Design
+ How do I get on your waitlist?
Check this page to see the next month I have spots open. I’ll take on new clients on a first come, first serve basis (and assuming that I’m excited about your project, too!). You’ll need to submit your deposit in order to secure your place on my design calendar. I typically only work on a small number of projects per month, and the number of projects I’m able to accomodate may also vary at different times of the year. When you submit an inquiry, be sure to provide as many details as you can about your design project, which can help expedite the client intake process and help us each determine if I’ll be a good fit for you (in other words, it can help you get on the list faster!). Note that submitting an inquiry does not automatically secure your place on any waitlists.
+ How long does a blog or website design typically take?
Depending on the nature of your particular design, from concept to installation, it can take anywhere from 6-12 weeks. A lot is dependent on the platform, and how many features we’re working on for your site. Note that this does not include any project lead times.
+ What platforms do you design for?
Right now I am exclusively designing for WordPress.org.
+ What can I expect this to cost?
It all varies so much based on your particular design needs, the nature of your website — so many variables! Best to contact me so we can discuss your specific needs, vision, and create a customized quote.
+ I’m so confused about the difference between WordPress.com and WordPress.org. Help!
Check out the differences here. If you have additional questions about which platform is right for you, you can email me.
+ Do you assist with smaller design projects, like helping me with just a logo or creating an item for my blog's sidebar?
Typically, no. Due to the nature of how my projects run and my own time constraints, I prefer not to take on a la carte projects like this.
+ I’m having issues with my blog/website. Do you offer tech support?
Blog design packages all come with some support after installation. Either Lisa or I can typically help with basic troubleshooting issues, especially if it’s just a matter of showing you where certain things live and how they work on your site.
+ Am I allowed to keep the files you’ve designed for me for my own use?
In a nutshell, yes. You’ll own the rights to your brand art, but I just ask that you not alter anything significantly without letting me know first. Things like custom templates or graphics should not be re-sold or shared without my permission first. For media kits, the kit price includes Photoshop files that will allow you to update text within the document, so that you can revise your media kit as your blog grows!
Questions about Consults and Tutorials
+ How will we connect with each other for a consult/tutorial?
For consults, I usually connect with clients over the phone. For Photoshop tutorials, we will connect through Google Hangouts which you can download for free here.
+ Can your consult really help me with my specific blog situation?
I hope so! Consults begin with a detailed questionnaire so that I can learn a lot more about you, your blog, and what you’re hoping to get out of the session. This is a great check for both of us to make sure that I’m the right fit and can give you valuable feedback and advice. I typically find that clients walk away from consults with lots of inspiration, plenty of ideas they can implement right away, and a new way of looking at their blog strategically for the long haul.
If you’re looking to learn about specific blog topics and don’t want to commit to a full consult, I recommend you check out The B Bar, an online shop I’ve launched that offers downloadable books specifically tailored to various blog subjects.
+ Are you available to help me if I have additional questions after my consultation/tutorial?
For the most part, yes! I’m happy to answer any quick follow up questions you might have, and I’ll provide you with session notes that will hopefully answer your questions too. If you require additional help that might need more than just a few quick emails, we can discuss setting up another consultation or tutorial.
+ Do you have any free blog resources you can recommend?
Definitely! The B Bar publishes an entire blog about blogging, and we share many great resources, tips, and articles there. I have written several blogging related posts over on my blog. You can also check out my wonderful developer Lisa’s Blogkeeping series, the monthly Blog Brunch Twitter meetup, , as well as IFB. A great low cost option are e-books I’ve written for The B Bar.